AI for retail and eCommerce, in production.
InTheCloud (In The Cloud) delivers agentic AI, AI implementation, and senior software engineering for retailers and eCommerce brands — from semantic search and recommendations to contact-center copilots, demand forecasting, and Claude / GPT / Gemini deployments at peak-traffic scale.
How we deliver
Discovery with category leaders
We sit with merchandising, supply chain, and digital teams to pick AI use cases that move conversion, margin, or unit economics — not vanity metrics.
Prototype against your data
We connect to your product, order, and customer data, ship a working agent or model, and prove lift against an evaluation suite before scaling.
Production engineering
We harden the system for peak traffic, integrate with your commerce platform and contact center, and pass security and PCI review.
Operations & enablement
We leave behind MLOps, runbooks, and trained merchant and engineering teams that can own the AI workflows end to end.
Frequently asked questions
What AI use cases do retailers ship with InTheCloud?
Agentic merchandising and pricing, semantic site search and recommendations, contact-center copilots, returns and fraud triage, demand forecasting, and supplier and PO automation. We ship production systems, not pilots.
Do you integrate with our commerce stack?
Yes. We work across Shopify, Salesforce Commerce Cloud, commercetools, BigCommerce, SAP Commerce, and custom platforms — and we have re-platformed marketplaces at Fortune 500 scale.
How do you handle PCI and customer-data exposure?
We operate under SOC 2 Type II and ISO 27001 and design AI systems for PCI-DSS environments — tokenization, PII redaction, audit logging, and policy guardrails are baked in, not bolted on.
Which AI models do you deploy for retail?
Anthropic Claude, OpenAI GPT, Google Gemini, and open-weight models, on AWS Bedrock, Azure OpenAI, or Google Vertex. We pick per workload — cost, latency, and accuracy — and benchmark against your eval suite.
Ready to get back to building?
Tell us about the engagement. We typically respond within one business day with a named builder who can talk substance — not a generic sales pitch.
Prefer email? info@inthe.cloud